HD Holidays | CLIA Cruise Master | Cruises | Cruise Travel Agent

Terms & Conditions.

1. HD Holidays Limited Booking Terms & Conditions

1.1. These terms and conditions, along with our Privacy Policy and any other written information we provided before confirming your booking, apply to all bookings made with HD Holidays, a Limited Company in England and Wales with the Company Number being 14845962, and our Registered Address being 136 Hall St, Stockport SK1 4HE (“we”, “us” or “our”).
1.2. Please take the time to read our terms and conditions thoroughly, as they outline the respective responsibilities and rights.
1.3. Throughout these conditions, references to “you” and “your” include the first person named on the booking (the Lead Passenger), as well as the individual for whom a booking was made on their behalf, or any person to whom a booking was transferred.
1.4. We are a Protected Trust Services-accredited member and are registered with the FCA. Our PTS Membership Number is 6008. Customer funds are held in an independent trust account by Protected Trust Services Ltd, which guarantees 100% financial protection for our customers.

1.5. We act solely as an agent. As a result, your contract(s) will always be with the travel service supplier(s) you booked with. Our obligations to you may vary depending on the arrangements you have made through us, and we have clearly stated them below.

2. Booking

2.1. On behalf of all individuals listed on the booking, you confirm that you have carefully read and agree to abide by these booking conditions, and that you are at least 18 years old.
2.2. To confirm your booking, you must pay the deposit amount specified at the time of booking.
2.3. In the event that you identify any incorrect information on the booking summary or any other document, please notify us immediately as we may not be able to make changes later. Delayed notification may result in additional charges and could adversely affect your rights.
2.4. After receiving your documents, please verify that all names, dates, and timings are accurate and notify us immediately of any errors. We do not impose any fees for document changes, but you will be responsible for any charges imposed by suppliers. Please ensure that the names provided match those on the relevant passport.

3. Payments & Deposits

3.1. At the time of booking, you will be asked to either pay a deposit or make full payment for your booking. If you pay only a deposit, you must pay the remaining balance by the due date specified at the time of booking. Failure to pay the full amount by the balance due date will result in us notifying the supplier, who may cancel your booking and charge the cancellation fees specified in their booking conditions.
3.2. All monies paid to us for travel arrangements, unless otherwise stated in the supplier's booking conditions or advised otherwise, will be held on behalf of the supplier(s) involved. Payment can be made securely via a Mastercard or Visa credit/debit card through a secure link or by bank transfer to our trust account. Please note that we do not accept card payments over £5000, and payments exceeding this amount for a single booking must be made by bank transfer. We also do not accept American Express or corporate cards.

4. Your Contract

4.1. When you make a booking through us, we will facilitate your contracts with the suppliers (such as tour operators, airlines, or other providers) specified on your booking summary. In most cases, we act as the supplier's agent, but we act as your agent when booking with most low-cost airlines. This information will be provided to you at the time of booking. The supplier's booking conditions will govern your booking, and we recommend that you read them carefully as they contain important information about your booking. These conditions may limit or exclude the supplier's liability to you in accordance with applicable international conventions. If you require copies of these conditions, please ask us for them. Please note that until a component has been confirmed by the individual supplier, no contract has been formed.
4.2. You may choose to purchase flights, hotels, car rentals, transfers, or other services through our website. These products are subject to availability, and each component will be provided by different third-party suppliers, rather than by us. Your contract will be with each individual supplier, not with us. As an agent, we accept no responsibility for the acts or omissions of the supplier, or for the services provided by the supplier.

5. Flights

5.1. For bookings with most low-cost airlines, we act as your booking agent based on the criteria you provide. You authorise us to source flights on your behalf, and we will arrange for you to enter into a direct contract with the airline. You are responsible for your payment obligations as agreed upon between you and us. However, in all other respects, you will be subject to the airline's terms and conditions, which you must read carefully on the airline's website before requesting us to book your flight. By making a booking in which we act as your agent, you explicitly agree to the terms of this clause. We shall not be held liable for any contract you enter into with the airline, their acts or omissions, or for the flight service itself.
5.2. In the case of charter flights, we act as an agent for the charter flight provider who holds an ATOL. The contract is between you and the charter flight provider.

6. Change or Cancel Your Holiday

6.1. To cancel or amend your booking, you must submit your request to us in writing, and it will not be effective until we receive it. If you cancel or amend your booking, the supplier may charge a cancellation or amendment fee as outlined in their booking conditions, which could be up to 100% of the cost of the travel arrangements. We may collect this fee on their behalf, and you must also pay us any applicable administration charges.

7. Changes or Cancellations by the Supplier

7.1. We will notify you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you must inform us of your preference within the time frame we specify. If you fail to do so, the supplier may assume that you wish to receive a full refund, and we will not be liable for any changes or cancellations made to your arrangements by the supplier under your contract with them.

8. Our responsibility for your booking

8.1. Your contract is with the supplier, and their booking conditions will apply. As an agent, we take no responsibility for the actual provision of the travel services. Our responsibilities are restricted to making the booking in line with your instructions. We are not responsible for any information about the arrangements that we provide to you in good faith. However, if we are found liable to you on any basis, our maximum liability is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected).

9. Your Financial Protection

9.1. We are an Accredited member of Protected Trust Services, who are also FCA registered. All customer funds are held in the independent trust account held by Protected Trust Services Ltd and guarantee 100% financial protected for our customers.
9.2. Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Please ask us about the protection that applies to your booking.
9.3. If you purchase an ATOL protected flight or flight-inclusive holiday from us, the supplier will provide you with an ATOL Certificate. This certificate will detail what is financially protected, where you can find information on how this protection applies to you, and who to contact if you encounter any issues.
9.4. Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a package.
9.5. We and/or the suppliers identified on your ATOL Certificate will ensure that you receive the services specified on the ATOL Certificate, or an appropriate alternative if necessary. In cases where neither we nor the supplier can provide the service due to insolvency, an alternative ATOL holder may provide the service you have purchased, or an appropriate alternative, at no extra cost to you. If this occurs, you agree to accept that the alternative ATOL holder will fulfil those obligations and that you will pay any outstanding fees required by your contract to the alternative ATOL holder.
9.6. In some instances, it may not be possible to appoint an alternative ATOL holder. If this is the case, you will have the right to make a claim under the ATOL scheme or with your credit card issuer (where applicable) to seek compensation.
9.7. In the event that we or the suppliers listed on your ATOL Certificate are unable to provide the services listed, or a suitable alternative, due to insolvency, the Trustees of the Air Travel Trust may offer you a payment or benefit under the ATOL scheme. If this occurs, you agree to assign absolutely to those Trustees any claims you may have arising from or relating to the non-provision of the services, including any claims against us, the travel agent, or your credit card issuer (where applicable). Furthermore, you agree that any such claims may be reassigned to another body if that body has paid sums you have claimed under the ATOL scheme.

10. Special Requests

10.1. If you have any specific requests, such as dietary requirements, cots, or preferred room location, please inform us at the time of booking. We will pass on all requests to the supplier, but we cannot guarantee that they will be met, and we will not be liable to you if they are not.

11. Travel Insurance

11.1. We strongly advise that you purchase travel insurance with adequate cover at the time of or before booking your holiday. Many suppliers require you to obtain travel insurance as a condition of booking with them. Your insurance should provide coverage for you and your party against the cost of cancellation, the cost of assistance (including repatriation) in the event of an accident or illness, loss of baggage and money, and other expenses. If we have issued your policy, please review it carefully to ensure that all details are accurate, and all necessary information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information may affect your insurance coverage. If you travel without adequate insurance coverage, we will not be liable for any losses that could have been covered by such insurance.

12. Accommodation

12.1. The ratings, standards, and information regarding your accommodation are provided by the relevant supplier to offer guidance regarding the services and facilities you can expect. However, it's essential to understand that standards and ratings can vary between countries and suppliers, and we cannot guarantee the accuracy of any ratings given. While all descriptions and content on our website or issued by us aim to present a general idea of the services offered by the supplier, not all relevant details can be included.
12.2. Please keep in mind that safety standards may differ from those applicable in the United Kingdom in some countries. For your safety, we strongly advise you to take necessary precautions by familiarizing yourself with relevant safety information.
12.3. When you arrive at your accommodation, the supplier will allocate a room to you. It is your responsibility to confirm check-in and check-out times directly with your accommodation supplier. Any local taxes and expenses will be payable to your accommodation supplier in resort during check-out.

13. Building Work & Refurbishments

13.1. Occasionally, hotels may undergo renovation or refurbishment, which may result in associated noise. If we become aware of such works, we will notify you before you make your booking or within a reasonable time of us being notified.

14. Provision of Documentation

14.1. We will make every effort to send all relevant documents to you by email, including invoices, tickets, and insurance policies. However, in the event that physical documents need to be posted, we cannot be held responsible for any loss unless it is due to our negligence. If tickets or other documents require reissuing, you will be responsible for covering any charges made by the supplier. Please ensure that all information provided to us regarding your contact details is accurate and up-to-date, so that we can reach you via email or post if necessary.

15. Passports, Visas and Health

15.1. We can offer general information about the passport and visa requirements for your trip, but please note that this is only for guidance purposes. Ultimately, it is your responsibility to check and comply with the relevant requirements before you travel. You should confirm your specific passport and visa requirements, as well as any other immigration requirements, with the relevant Embassies and/or Consulates. Neither we nor the supplier will accept any responsibility if you are unable to travel due to failure to comply with any passport, visa, or immigration requirements. It's important to note that most countries require passports to be valid for at least 6 months after the return date. For more information on passports, please visit gov.uk/browse/citizenship/passports.
15.2. Please be aware that for air travel within the British Isles, airlines require specific types of photographic identification. Please ask us for full details. While we can provide general information about any health formalities required for your trip, it's recommended that you check with your own doctor for your specific circumstances. You can obtain up-to-date travel advice from the Foreign and Commonwealth Office by visiting fco.gov.uk.

16. Complaints

16.1. If you encounter any issues with your travel arrangements, it's important that you report them to the supplier or their local representative as soon as possible. This allows for the issue to be addressed and rectified in a timely manner. If you fail to do so, it may limit the amount of compensation you could receive.
16.2. If you wish to make a complaint after your trip, you should contact the supplier directly as outlined in your booking confirmation. We're happy to assist you with this process if needed, so please don't hesitate to contact our Customer Services team. If the matter cannot be resolved and it involves ABTA member, you have the option to use ABTA's ADR scheme approved by the Chartered Trading Standards Institute. You can find more information on this at abta.com.

16.3. Additionally, the European Commission Online Dispute (ODR) Resolution platform is available at ec.europa.eu/consumers/odr. This platform allows you to notify us of your complaint, but it does not determine how your complaint should be resolved.

17. Before you Travel

17.1. We strongly advise that you check all your travel, passport, visa, and insurance documents to ensure they are valid and up to date. Please make sure you arrive at the airport with plenty of time to complete the check-in process. In some cases, it may be necessary to reconfirm your flight with the airline prior to departure. If you need to do so, please ask us for details at least 72 hours before your outbound flight and take note of any reference numbers or contact names. Failure to reconfirm your flight may result in the airline refusing permission for you to board the aircraft, and you may not be entitled to any refund.

18. Unavoidable and/or Extraordinary Circumstances

18.1. Except where otherwise expressly stated in these booking conditions, we or the supplier of the service in question will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier could not have avoided even if all reasonable measures had been taken. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned.

19. Rights of Third Parties, Contracts Act 1999

19.1. This agreement is solely between you and us, and no third party shall have any rights or benefits under this agreement or be able to enforce any of its terms.

20. Relevant Jurisdiction

20.1. This agreement shall be governed by and construed in accordance with the laws of England and Wales, and any dispute arising from or in connection with this agreement shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

21. Changes to our Terms and Conditions

21.1. We reserve the right to modify these terms and conditions at any time without prior notice. Such modifications will only be made by us, and not any third parties. When changes are made, we will provide clients with existing bookings with a copy of the updated terms and conditions. All bookings made after the modifications will be subject to the modified terms and conditions.