Privacy Policy.

HD Holidays Limited ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and disclose personal data when you interact with our services. By accessing or using our website, mobile applications, or any other services we provide (collectively referred to as the "Services"), you acknowledge that you have read and understood this Privacy Policy.

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1. Information We Collect
 

1.1 Personal Information: We may collect personal information such as your name, email address, phone number, postal address, and payment details when you book a cruise or holiday package, contact us, subscribe to our newsletter, or participate in surveys and promotions. We only collect personal information that is necessary to provide our services.

1.2 Usage Information: We may collect non-personal information about your interactions with our Services, including your IP address, browser type, device information, and browsing patterns. This information is collected using cookies and similar technologies to improve our Services and enhance your user experience.
 

2. How We Use Your Information
 

2.1 Provide and Improve Services: We use the information we collect to deliver and personalize our Services, process your bookings, communicate with you, and improve the quality of our offerings.

2.2 Marketing and Communication: We may send you promotional emails, newsletters, or other marketing materials about our products and services, but only if you have provided your consent. You can opt-out of receiving such communications at any time by following the instructions in the email or contacting us directly.

2.3 Legal Obligations: We may use and retain your information to comply with applicable laws, regulations, or legal proceedings, or to enforce our rights, protect our users, and prevent fraudulent activities.
 

3.How We Share Your Information
 

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering Services to you or us, such as payment processors, customer support providers, and marketing agencies. These service providers are bound by contractual obligations to protect your information and use it only for the purposes specified by us.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or other third parties involved. We will ensure that appropriate safeguards are in place to protect your information during such transactions.

3.3 Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal request, such as a court order or government investigation.

4. Data Security
 

4.1 We implement stringent security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method can guarantee absolute security. Therefore, while we strive to protect your personal information, we cannot guarantee its security with 100% certainty.
 

5. Your Choices and Rights
 

5.1 Access and Update: You may review, update, or delete your personal information by contacting us directly. We will make reasonable efforts to fulfill your request, subject to any legal obligations or legitimate interests we may have.

5.2 Cookies: You have the option to manage cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our Services.
 

6. Children's Privacy
 

6.1 Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we discover that we have inadvertently collected personal information from a child, we will promptly delete it from our records unless this information is stored for the purpose of a booking made with us by an adult who is authorised to do so.

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7. Changes to the Privacy Policy
 

7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations, including those arising from the General Data Protection Regulation (GDPR) and the UK Data Protection Act. We encourage you to review this policy periodically for any updates.
 

8. GDPR / UK Data Protection
 

8.1 Data Controller: For the purposes of the GDPR and UK Data Protection Act, HD Holidays Limited is the data controller responsible for the collection, processing, and storage of your personal information.

8.2 Lawful Basis for Processing: We will only process your personal data when we have a lawful basis to do so. This may include processing necessary for the performance of a contract, compliance with a legal obligation, protection of vital interests, consent, or legitimate interests pursued by HD Holidays Limited or a third party.

8.3 Data Subject Rights: Under the GDPR and UK Data Protection Act, you have certain rights regarding your personal data, including the right to access, rectify, delete, restrict processing, and object to the processing of your personal information. You also have the right to data portability and the right to withdraw consent at any time when we rely on consent as the lawful basis for processing.

8.4 Data Transfers: As a global company, we may transfer your personal information to recipients located in countries outside the European Economic Area (EEA) or the United Kingdom. In such cases, we will ensure appropriate safeguards are in place to protect your data, such as utilizing Standard Contractual Clauses or relying on an adequacy decision by the European Commission.

8.5 Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer necessary, we will securely dispose of it in accordance with our data retention and deletion practices.

8.6 Data Breach: In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.
 

9. Contact Us
 

9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us using the following details:

HD Holidays Limited Email: onfo@hdholidays.co.uk Phone: 0161 483 0048

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9.2 Please allow a reasonable time for us to respond to your inquiries. We will make every effort to address your concerns and resolve any issues in a timely manner.